Customer Return, Refund & Exchange

WHAT CAN I RETURN?

  • Every product purchased from Carorbis that is eligible for return can be returned.
  • You must refer to the individual project pages to see if a product is eligible for return or not.
  • Executing a product return solely lies to the discretion of the respective seller.

 

HOW CAN I GET THE REFUND FOR MY PRODUCT?

  • If the said product is eligible for return, the entire amount will be credited in 7 working days from the day the seller receives the product.
  • The shipping and Cash on Delivery charges (if any) are not refundable.
  • Please note that the refund will be processed after the received product has been reviewed by the seller.
  • Once the seller inspects and approves the product, the refund process will be initiated.

 

ARE THERE ANY RETURN GUIDELINES?

  • The pickup address must be the same as the original delivery address.
  • The product must be eligible for return (please check the individual product page before ordering.)
  • If a customer requests an exchange or refund, our selected products come with a 7-day return policy.
  • In case of an exchange, a new product will be shipped to the customer after the seller has received the older one.
  • However, the logistics cost of return and replace orders would be solely borne by the vendors/business owners.
  • Carorbis will only facilitate the entire operations between the two parties.

 

WHERE CAN I VIEW THE STATUS OF RETURN?

  • You will be notified on the registered email address and phone number via email and text messages.
  • You can also check the real-time status of your return after logging in on the Carorbis website and going to My Orders section.

 

WHEN WILL I GET MY REFUND?

Please refer to the following table consisting of the different timelines as per the different payment methods:

 

Refund method

Orders

Prepaid Orders

Credit/Debit Card

3-5 Business Days

Net Banking (Credited to Bank Account)

UPI Linked Bank Account

2-4 Business Days

Pay on Delivery Orders

NEFT to Bank Account

3-5 Business Days

 

CAN MY ORDER BE REPLACED?

  • Yes, if the said product is eligible for replacement, then it will be replaced by the seller.
  • The pickup address must be the same as the original delivery address.

 

WHEN CAN I RETURN/EXCHANGE THE PRODUCT?

  • You need to request a return/exchange within 7 days of the delivery.

 

WHAT SHOULD BE THE CONDITION OF THE PRODUCT FOR RETURN/EXCHANGE?

  • The product should be in unused condition with the original packaging intact.
  • Products with distorted packaging, missing tags, bills and other relevant documents will be rejected from return/exchange.

 

IS THE RETURN/EXCHANGE GUARANTEED ONCE THE PRODUCT IS PICKED?

  • The pickup of the product for return/exchange does not guarantee the same unless inspected and approved by the seller.
  • The return/exchange will only be processed once the seller finds the received product in the original state and shape.

 

HOW CAN I INITIATE THE RETURN? 

  • Non-signed up users need to send us a mail at help@carorbis.com mentioning the Order ID and the email used for placing the order.
  • Signed up users can directly log in to the carorbis.com and then proceed to My Account. Then, they should proceed to the ‘My Orders’ section and place a product return/exchange request.

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