FAQs

How Can I Register/Login on the Website?

The ‘Login’ and ‘Registration’ options are available on the top right section of the website.

You may Register / Login using the following options:

Using your Email ID.
Using a Facebook Account.
Using a Gmail Account.

Do I Need to Have An Account to Buy From the Website?

No, it is not mandatory to have an account on carorbis.com to buy from our website. You may checkout as a guest if you want to purchase without creating an account. However we recommend creating an account and then continuing purchase as it helps you keep a track of your order history.

How do I check my order status?

You can check the status of your order in the order summary section on the website. Tap the ‘My Account’ icon on the top right side of your screen and you’ll be able to access your dashboard for all order details.

How do I check my order history?

You can check your order history in the order summary section on the website. Tap on the ‘My Account’ icon located on the top right side of the screen and you will be able to access your dashboard. All the details regarding your order are present in your dashboard.

Is my personal information safe with you?

Yes! Carorbis incorporates a secure-server technology that encrypts all the information provided by you to make sure that the information is safely stored on the internet.

How do I cancel an order?

You can cancel the order until it hasn’t been dispatched. Once dispatched, the order can’t be cancelled. To cancel an order that you have placed, you must visit the ‘order summary’ section on the home page. There, you will find the button for cancelling the order. In case you haven’t signed up, you can write to us at help@carorbis.com to get the order cancelled before it is dispatched.

How can I claim warranty on my product?

Warranty for all products manufactured/sold by various brand can be claimed as per the respective brand policies and procedure directly from the brand.

How much time will it take for my order to reach me?

Most orders at Carorbis.com are dispatched within the first 24 hours. So, you can expect to receive your order within 2-5 days of placing it. You can track your orders in real time by visiting the order summary section on your dashboard. To access your dashboard, just tap on the ‘My Account’ icon on the top right side on your screen.

How do I know if my product is covered under a warranty?

The warranty details for any product are mentioned on the very page of the product. So, you can check the warranty details in the product description section. For any queries, you can write to us at help@carorbis.com. You can also check with the brand directly to get more details on the warranty claims.

I received a damaged product, what to do?

In case you have received a damaged product, you must click a picture of the damaged item, focusing on the damage. Next, you have to write to us at help@carorbis.com sharing the picture within 24 hours of receiving the product. Also, if you have something expensive or fragile, we recommend you to make an unboxing video of the product just when you receive it.

How to contact the Carorbis support team?

You can contact the Carorbis support team by writing about your issue at help@carorbis.com. You can also chat with our support team by tapping on the ‘chat’ icon on the bottom right corner of your window.

Can you help me decide what product to buy?

When you visit Carorbis.com and search for the product you are looking for, you will find

How do I get a refund?

When you apply to return an order, the returned order is inspected by the QC team at Carorbis. Once the order is approved, the refund process is initiated within the next 24 hours. After this, it can take upto 5-7 days for the refund amount to reflect in your source account, that is, the same account from which the payment for the product was initiated.

How can I return an order?

If you wish to return an order, you can apply for its refundable return by visiting the order summary section. The order summary section is present in the ‘My Account’ dashboard that you can access by tapping on its icon on the top right corner of the screen. In case you didn’t sign up, you can write to us about your request for return at help@carorbis.com.

What payment methods are available on Carorbis?

Carorbis provides different payment options to make the online shopping experience smoother for the customers: